The tools I’d hand any operator. Free.
They work whether or not you ever call me. Start with the Haus Score if you don’t know where your gap is.
The Operator’s Guide
The numbers that actually run an eatertainment venue. Which concept you really are, the weekly scorecard with benchmarks, F&B and membership math, and the four biggest fixes that cost nothing.
Send me the Guide ↓Guest Mapping
Six guest journeys, touchpoint by touchpoint: first-timer, member, league night, event, group booking and F&B only. The standard at each step, the failure mode and the recovery. Most venues map the first-timer, stop, and then decide they have a marketing problem.
Send me Guest Mapping ↓The Pre-Opening Playbook
What has to be true before day one. The build-out and licensing sequence, the hiring and training calendar that works backwards from your open date, the standards you write before you have a team to hold to them, and the soft-open plan that finds the breaks while the room is still forgiving.
Send me the Playbook ↓The Haus Score
Five questions per pillar, answered for what actually happens rather than what is supposed to. You get a score out of a hundred, a read on each of the four pillars, your two weakest and the first move for each. Ten minutes, and the better version is to have two of your leaders take it separately and compare.
Take the Haus Score →Tell me where to send it.
One email with the file. No sequence you have to escape from.