Hospitality Haus
FAQ

Straight answers.

Yours isn’t here? Ask it on the call and I’ll tell you straight.

What is HAUS OS, exactly?

It’s the written way your venue runs: where you’re going, how the work moves, what great looks like and who owns what. It isn’t software and it isn’t your POS. It’s built for a venue floor, with the guest, the shift and the revenue mix designed in from the start.

What does it cost?

The install is a fixed fee banded by size. Retainers are a flat monthly fee with a three-month minimum, and placement is a flat contingent fee. You get the number in writing after I’ve looked at your business, and on the call I’ll tell you if you’re in range so nobody wastes a month.

How much of my time does it take?

Less than firefighting does. One half day with your leadership team and phones away, plus the sessions you’re named in. Most of the rest happens inside meetings you already have.

I’ve brought in help before and nothing stuck. Why is this different?

What you tried was an event, and events fade. This builds a rhythm your team runs every week, and success is written into the contract as acceptance criteria. I’m out of the room by week eleven and back at day 180 to re-measure.

Do I need multiple locations?

No. One to six locations and 20 to 500 employees is the sweet spot, and there’s a real single-unit version. Under 20 people with no managers, it’s too early: take the free tools and come back.

Do you only work with indoor golf?

No. Indoor golf and eatertainment are where I’ve spent the most time, but I also work with restaurants, bars, sports entertainment and competitive socializing venues. If your guests come for the experience and stay for the food and drinks, I speak your language.

What happens after the 90 days?

Your team runs it. I’m back at day 180 to re-measure against what we set at the start. Some owners keep me on as a Fractional COO or for leadership coaching. If you don’t need me after that, the install did its job.

Who isn’t this for?

If your real problem is cash, your partners haven’t agreed on the concept, you’re inside eight weeks of peak season, or you want documents rather than change, I’m not the right call yet. I’d rather tell you here than on a call.

Still have a question? Ask it on the call.

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